- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack
- Product Type
- Service
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in more than 85 countries around the world. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5xNext Business Day
- Service Details
- Remote Problem Diagnosis and Support:
Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
Next Business Day Onsite Response:For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
Parts and Materials:HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
Coverage Window:Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.
Note:- *Response times are contingent on distances from HP support offices and subject to local availability
- **Coverage windows are subject to local availability
- Provided Support
- Remote Diagnosis
- Service Availability
- 9 x 5
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 4 Year
- Product Supported
HP Travel Notebooks Only